By using the Site, you agree to these terms and conditions, along with any rules, guidelines, policies, and conditions applicable to specific services (e.g., Customer Reviews), all of which are incorporated by reference. We reserve the right to modify these terms and conditions at any time without prior notice.
Eligibility: You represent and warrant that you are at least 18 years old or are accessing the Site under the supervision of a parent or guardian.
Limited License: We grant you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site solely for personal shopping of items sold on the Site. This license expressly prohibits commercial use or use on behalf of any third party unless explicitly permitted by us in writing. Any breach of this Agreement results in immediate license revocation.
Prohibitions: You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or its content without express written permission. You may not upload or publish material that violates proprietary rights, is libelous, threatening, or includes harmful code (bugs, viruses, etc.).
We may assign you a password and account ID. You are solely responsible for:
All access and use of the Site by anyone using your assigned password and ID.
Protecting the security and confidentiality of your password and identification.
Notifying us immediately of any unauthorized use or security breach.
Order Acceptance: We reserve the right to refuse or cancel any order at our sole discretion (e.g., limitations on quantity, errors in pricing, fraud avoidance). We may require additional verification before acceptance.
Shipping and Delivery: We may ship orders from different warehouses and split orders into multiple packages. We process orders according to the dispatch time indicated.
Transfer of Ownership: Upon order dispatch, full ownership, liability, and risk during transportation transfer to the buyer.
Delivered Orders: All orders reported as "delivered" by shipping companies are considered delivered by us. We are not liable for non-delivery in this case.
Typographical Errors: While we strive for accuracy, errors may occur. We reserve the right to refuse or cancel any order placed for an item listed at an incorrect price or with incorrect information.
Pricing in Different Currencies: Prices are based on U.S. Dollars (US$). Prices in other currencies are converted using current rates. The final price you are liable to pay is the one displayed on the individual product page, excluding shipping.
Order Cancellation: Only orders that are paid, processing, or partially shipped may be modified. Packed or shipped orders cannot be canceled or changed. Please refer to our warranty page for shipped items.
Any content you submit or post to the Site (including ideas, reviews, comments, and suggestions, collectively "Submissions") will be treated as non-confidential and nonproprietary.
License Grant: By submitting, you irrevocably grant us a royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, and create derivative works from such Submissions by any means and in any form.
Warranties: You warrant that your Submissions are clear of any intellectual property infringement or third-party claims. You agree to indemnify us against any losses caused by the use of your Submissions.
Right to Use Name: When posting comments or reviews, you grant us the right to use the name submitted with the content. We are not obligated to remove or edit any Submissions.
Content Ownership: All content, including text, graphics, logos, and software ("Content"), belongs exclusively to Custom Fit Protection or its suppliers. You may not use, reproduce, copy, or commercially exploit any Content without our express written consent.
Infringement Policy: We respect all copyrights, trademarks, and intellectual property rights. If you believe your rights are being infringed by products or services sold on this Site, you must send a formal notice containing the following required information to us (see contact information below):
Electronic or physical signature of the authorized person.
Description of the allegedly infringing work or material (including the product URL).
Your contact information.
Identification of the intellectual property rights claimed to be infringed.
Termination: We may, without prior notice, immediately terminate this Agreement or revoke any of your rights granted hereunder. Termination shall not affect the rights and obligations (including payment obligations) arising prior to the date of termination.
Applicable Law: These conditions are exclusively governed by and construed under [Specify Your Company's Governing Jurisdiction/Country] law, without regard to conflicts of laws principles.
Arbitration: Any disputes that the parties fail to settle within 30 days shall be submitted to [Specify Arbitration Body, e.g., the International Economic and Trade Arbitration Commission] for binding arbitration.
We are committed to resolving all customer issues professionally and amicably. We will not tolerate unacceptable or unreasonable behavior, including:
Aggressive, abusive, or threatening behavior (e.g., swearing, personal abuse, derogatory remarks, unsubstantiated allegations).
Persistently making demanding or vexatious complaints after a matter has been fully addressed.
Demanding staff breach established company policies (e.g., demanding a refund exceeding the original order amount).
If this behavior persists, we reserve the right to formally notify the customer, cease further correspondence on the matter, and potentially refuse future orders without further notice.
Complaint Escalation: If you are dissatisfied with a Customer Service solution, you may contact our Customer Service Supervisor by submitting a formal complaint through the "Contact us > Submit a formal complaint" section. We respond to all complaints within 24 hours, except on weekends and public holidays.
Late Delivery: Please contact us within 3 months from the shipment date for standard, flat rate, or priority shipping if you have not received your package (extended to 4 months for postal deliveries to Latin America). All expedited delivery issues must also be reported within 3 months. After this period, we will no longer be able to offer compensation. (Note: Packages shown as delivered by the expedited shipping method are exempt from this policy).